Returns & Refunds Policy

Cast Iron Coffee Co.

At Cast Iron Coffee Co., we take great care in roasting and delivering fresh, high-quality coffee. If something isn’t right, we’re here to help. Please review our returns and refund guidelines below.

1. Coffee Returns

Because coffee is a fresh, perishable, consumable product, we unfortunately cannot accept returns on any coffee purchases unless:

  • The incorrect product was delivered
  • The product arrived damaged
  • There is a quality issue that does not meet our standards

If any of the above applies, please contact us within 7 days of delivery with your order number and photos via email info@castiron.coffee or phone 082 732 3372

Please note:

Taste preference is not considered a defect and is not eligible for a return or refund.

2. Apparel Returns (T-shirts & Branded Merchandise)

We accept returns on apparel within 14 days, provided the item is:

  • Unworn and unwashed
  • In its original condition
  • With all tags/labels attached

Used, washed, or damaged apparel cannot be accepted for return.

3. Refunds & Replacements

For Incorrect or Damaged Items

If your order was incorrect or arrived damaged:

  • Contact us within 7 days
  • Provide your order number [starts with #CIC] & photos of the issue via email info@castiron.coffee
  • We will arrange a replacement or refund at no cost to you

Processing Time

Once the return is received and inspected:

  • Approved refunds will be processed to your original payment method
  • Refunds typically take 3–7 working days, depending on your bank

Shipping fees are non-refundable unless we made an error.

4. Non-Returnable Items

We cannot accept returns on:

  • Opened coffee
  • Used apparel
  • Gift cards
  • Sale or promotional items (unless defective)

5. How to Start a Return

Please contact us at:
info@castiron.coffee
082 732 3372

Include:

  • Your order number: starts with #CIC
  • Reason for return
  • Photos (if applicable)

We’ll guide you through the next steps.

6. Courier Costs for Returns

  • Our mistake (wrong/damaged item): We cover the courier cost
  • Customer-initiated returns (apparel sizing issues, change of mind): Customer covers courier fees

7. Pickup Orders

For Click & Collect orders, the same policies apply.

Please check your order at collection and notify us immediately of any issues.